"donna hay" provides an undertaking to all our customers that goods leave our premises and/or the premises of our preferred suppliers in 100% perfect condition. Should those goods not be received by you in 100% perfect condition, then it will be considered the responsibility of the Carrier and should be pursued directly with them. Any claim of damage to or shortfall in products received must be reported to "donna hay" in writing or by email within 48 hours after receipt of the goods.

All returns must be pre-approved by telephoning "donna hay". There are no returns on foodstuffs.

Once goods are dispatched, there will be strictly no refunds other than for defective merchandise. Merchandise will not be accepted as returned if it is not in its original packaging and intact

We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours from the date goods are received. No refunds are offered after 48 hours.

No refunds are offered if you have changed your mind about the goods.

Delivery and shipping costs are non-refundable.

Refunds will be issued by credit to the nominated credit card.

Refunds will only be issued to the extent required by the Trade Practices Act 1974 (Cth) and the respective state Sale of Goods Act legislation.

"donna hay" is not responsible for nor does it give any warranty in respect of any materials, food stuffs, drinks or other supplies which give rise to:

1. any adverse affect on any person due to allergy or intolerant reaction arising from that person’s consumption of any food or drink supplied by "donna hay";

2. any damage suffered by any person using any goods supplied by "donna hay";

3. any damage suffered by any person in the conduct of any activity relating to goods supplied by "donna hay";

4. any loss or damage to any material and goods including food and drink agreed to be supplied by "donna hay", which damage occurs in transit, during delivery or in any other manner after the material has left the offices of "donna hay".

Replacement goods will only be shipped after the faulty item has been received by "donna hay".contact

Warranties (where applicable) vary from product to product, please refer to product description for warranty duration.

"donna hay" is not responsible for any products returned without a return authorisation (RA) identity.

"donna hay" is not liable under this warranty where a defect is caused by fair wear and tear, by careless or improper handling, non-adherence to operating instructions, improper installation or by other abuse or misuse caused by you or a third party.

"donna hay" reserves the right to charge you for the cost of examining the goods if it is subsequently revealed that the goods are not defective.

"donna hay" is not liable under this warranty where any defect, loss or damage is caused to the goods during delivery or shipping. Refunds and returns or replacements do not include postage and/or handling charges and all such charges are at your expense.

Where a refund is authorised, there may be a delay of up to and possibly exceeding, 28 days from the authorisation date.